We are delighted to announce to you all that we have been awarded a Trip Advisor Certificate of Excellence for both our restaurant and hotel. We have separate Trip Advisor pages for both sides of the business as the way people submit reviews are very specific to which part of the premises they wish to review and it was with great pleasure we received the news of the two awards which are given to establishments who obtain consistently good reviews throughout the year.
We have been very proud in declaring accolades received over the past few years, this is one of many Certificate of Excellence we have received. Both the restaurant and hotel pages currently show 80% of reviews are Excellent and Very Good and we have also continually drew high praise from booking.com’s own review score award, this year being at 8.6, and our Facebook rating currently stands at a high 4.3 out of 5 from customer reviews.
Review websites can be a fantastic tool to market yourself, there is nothing more assuring than positive comments from neutral customers for potential visitors to read and take advice from. An independent voice can go a long way in confirming the marketing we already implement and give browsers confidence in the validity in our claims. If you read through our reviews the majority of the comments centre around the warm welcoming atmosphere that await you as you arrive, along with good honest value for money meals. Exactly the sentiments we echo when trying to advertise ourselves.
Some establishments overly encourage customers to visit review sites and leave positive feedback but that is not in our nature, we prefer to leave the pressures of persuasion regarding feedback out of our customer interaction. The Appleby Inn Hotel does gladly welcome all forms of feedback but prefer it to be the customers own choice rather than an influenced activity.
Whilst we do certainly enjoy basking in the glory of a certificate of a Certificate of Excellence and our other awards and review scores we always give any negative comments the same level of attention and ensure that should the reviews carry a decent degree of validity we use the information to improve and address and issues raised.
We do hope all of our lovely customers continue to review their visits, we are very humbled to receive such awards and thank you all for taking the time to post them. In the mean time we are just framing our latest award ready for the mantelpiece!
"Fantastic, absolutely fantastic. We booked a table for 22 which was reserved and laid out lovely. The food was all ordered separately by different family members but all arrived together and was served and cooked as requested without any problems. We will definitely be going back, highly recommended. Many thanks Appleby Inn."
"We stayed here on our way home from Sunderland to the South West so about half way. Off junction 11 M42 about a mile from the junction and very easy to find. The room we had was very big and was also very clean. All rooms have ensuite showers. The room rate comes with full english breakfast which was excellent"
"Always fresh food and super friendly service! Been coming here for 20 years and I've never had a bad experience."
"An absolutely gorgeous Sunday roast today! Quick, efficient, friendly service from the staff, too. Very well-priced as portions were plentiful. Will happily return and definitely recommend!"